Privacy Policy

This privacy policy is prepared by Gesborough Limited, a private limited company incorporated under the laws of England and Wales with company number 15326818 and with registered address at 3 Warners Mill, Silks Way, Braintree, United Kingdom, CM7 3GB.

The “RentASenior” matching service, accessible at https://rentasenior.co.uk/, is a copyrighted work belonging to Gesborough Limited (“RentASenior”, “Company”, “us”, “our”, and “we”).

Welcome to RentASenior’s privacy policy, which supplements our obligations under applicable data protection laws (“Privacy Policy”).

RentASenior respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit the website located at https://rentasenior.co.uk/ (the “RentASenior Platform”) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This Privacy Policy is provided in a layered format so you can click through to the specific areas set out below.

Definitions

Cookies: data files that are placed on your device or computer and often include an anonymous unique identifier.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Personal data: any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how RentASenior collects and processes your personal data through your use of the RentASenior matching service, in the limited events that it does so.

The RentASenior Platform is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you (such as to facilitate the delivery of artwork) so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.

Controller

RentASenior is the controller and responsible for your personal data (if any). If you have any questions about this Privacy Policy, please contact info@rentasenior.co.uk.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We keep our Privacy Policy under regular review. This version was last updated on 30 April 2024.

When do we collect your personal data?

• To be listed on the RentASenior Platform as a senior individual offering services, you will place an advert with your details on the website.
• When you seek to be respond to a job and be matched with a senior individual offering particular services, you will register and place an advert by filling the registration form with your details on the RentASenior Platform and then adding a listing.
• When you engage with us on social media.
• When you contact us via email or phone call.

What sort of personal data do we collect?

• When you fill in the enquiry form, we will ask for your full name, telephone number, email address and home address.
• When you email us, your email will be stored in our mail box online.
• Your social media handle when you contact us through a social media platform or if we post a picture of you.
• The RentASenior Platform is backed up regularly.

Third-party links

The RentASenior Platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave the RentASenior Platform, we encourage you to read the privacy policy of every website you visit.

Aggregated Data

We may, in the future, collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to facilitate the performance of a contract that we have or are trying to enter into with you. In this case, we will not be liable to you in any circumstances, unless otherwise determined by applicable law.

How and why we use your personal data

Any personal data we collect will be used to give our customers a good service. We may store images of our clients that we have taken with their permission or if they have sent these to us via email and post these on social media for advertisement purposes.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where we need to comply with a legal obligation.

Cookies

Our Cookies policy is detailed at https://rentasenior.co.uk/cookie-policy/, and reproduced in the Annex below.

Change of purpose

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the reasons why.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know for the purposes of executing a contract with you or those who require access to such data to comply with a legal obligation.

They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Access to your personal data is password-protected.

If at any point, we believe the password may be known by a person who is not a team member employed by RentASenior, we will be sure to change that password to make sure your data is not compromised.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

How can you stop the use of your personal data for direct marketing?

You can respond to our email or email us separately to opt out of receiving these. You can also call us to notify us that you would no longer want to receive our marketing communications.

Social Media

We use our social media platforms to advertise our work to the public. We would request to use the images you have sent to us or that we have taken ourselves on our social media platforms.

Data retention

How long will you use my personal data for?

We will only retain your personal data (such as your email address) for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

If you fill in an enquiry form and send it to RentASenior via email, this file will be kept in the mailbox until the mailbox is full and the email is deleted. The information on the enquiry form will not be referred to once the enquiry is finished or if you do not respond to our last email to you indicating that you are finished with your enquiry.

Our emails are secured with a password which will be changed if we believe someone not employed by RentASenior has this knowledge.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data (including, but not limited to, the right to be forgotten). If you wish to exercise any of these rights, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Contact Information

Email: info@rentasenior.co.uk

Tel: 0330 221 1026

Address: 3 Warners Mill, Silks way, Braintree, CM7 3GB